Cancellations/ Rescheduling

To cancel or change a class, you must email For aquatics courses, please refer to our aquatics policy.

Rescheduling courses must be done by emailing A course reschedule/ transfer fee of $40 will apply, each time there is a rescheduled class. Greater Boston Safety Training will do its best to honor rescheduling requests but holds the right to deny any request.  All courses must be rescheduled in a 15 day window, after 15 days it will be the responsibility of the participant to reregister for the course at full price.

Greater Boston Safety Training requires you to cancel at least 72 hours (3 days) before a scheduled class. If you do not cancel before 72 hours, you will lose the payment for the course. Please note that GBST cannot refund credit card processing fees. Please note: All course registrations are final sales within 24 hours of the course. There will be no refunds or transfers.

Blended Learning

Blended courses are designed for students to do a portion of the system at home. Once the student completes this portion, they receive a completion certificate to present to the classroom instructor. Please note that blended courses can take between 30 minutes-7 and hours to complete depending on the course.  If the online component is not complete, verified by the completion certificate, the instructor will not allow the student access to the hands-on skills session. The student may register for a new course at a reduced fee of $40.

No Show/ Late to Class

If a student does not attend their scheduled class, there will be no refund. Appeals can be made by e-mailing Please be aware if the student is more than 15 minutes late, the instructor will ask the student to leave the course, and there will be a $40 re-schedule fee.

COVID Policy

We follow the CDC guidelines, MA state policy, and the American Heart Association and American Red Cross recommendations. We thoroughly disinfect manikins after each course and all surfaces in our classroom. If you are diagnosed with covid, please call immediately and provide a positive test result from a PCR test. With a positive test result, we will gladly reschedule your training free of charge. Aquatic Class Policy (Lifeguarding/WSI) We hold our courses in various settings with our aquatic classes, including indoor pools, outdoor pools, lakes, and ocean fronts. When dealing with an outdoor environment, the water can be cold, and the weather can be less than ideal. We understand, but as lifeguards and swim instructors, you will have to work in unideal conditions. When registering for an outdoor course, bring appropriate attire (wear warm clothes, water shirts, wet suits). We will not cancel a class unless it is thundering and lightning or we physically can’t continue to do so for the safety of the students and instructors. In that case, we will cancel that day but continue the course as typically planned the next scheduled day and hold a make-up class day. If a student fails the pre-course session or does not meet the requirements for certification, there will be no refunds. Due to the limited availability of seats in these courses, all aquatics classes must be canceled within a week of the course. Canceling an aquatics course within the week of the class start time will forfeit tuition. If you have to cancel your course, we offer a 75% refund if you cancel seven days before the course. To transfer to another course, there will be a $75.


The course you are attending may include physical activity and emotional stress. If your physician has recommended that you avoid strenuous exercise, this might not be the course for you, CPR, First Aid. Lifeguarding and Water Safety can be hard work! If you have a medical or cardiac history that may aggravate, you should check with your healthcare provider before taking this course. Universal precautions and barrier devices are used in all classes. If you have any infectious disease or illness, it may be better to reschedule to another class when you are well. All participants are expected to practice and perform the hands-on skills necessary in each course. Accommodations for injury or well-being may include but are not limited to: placing mannequins on tables or chairs or restricting the number of practice repetitions. This course is not for you if you cannot physically perform any of the required hands-on practical skills. The American Heart Association and American Red Cross vigorously promote knowledge and proficiency in CPR AED, First Aid, and Lifeguarding and have developed instructional materials. Use of these materials in an educational course does not represent course sponsorship by these organizations, and any fees for such a course do not represent income. Registration and attendance at this class imply that you understand the above information and consent to release the instructor and Greater Boston Safety Training from any liabilities involved. The American Heart Association/ American Red Cross strongly promotes knowledge and proficiency in all AHA/ARC courses and has developed instructional materials. Using these materials in an educational system does not represent course sponsorship by the AHA/ARC. Except for a portion of fees needed for AHA course materials, any fees charged for such a course do not represent income to the AHA/ARC.